Terms and Conditions:

  1. 10% payment with order confirmation, Rest of payment should be paid before delivery/pick up. 
  1. All the quoted prices are valid till 30 days from date of quote. 
  1. All goods remain the property of “Top class fencing & gates” until paid in full. 
  1. Client is liable for all costs involved in recovery of outstanding & overdue accounts. 
  1. Reasonable operating costs will be deducted from deposit. If order is cancelled after materials are packed or delivered. Transport costs are at an hourly rate as nominated by the carrier. 
  1. Wet weather will result in delays of delivery. 
  1. Top class fencing & gates may enter upon the customer’s premise or elsewhere at any time including buildings, removing any locks or take all such action to gain entry to take possession of and remove any goods and materials for which payment has not been received. The customer agrees that Top class fencing & gates will not be responsible for any damage in obtaining the goods and will keep indemnified against any claims at all times 
  1. By signing this document or replying to this email with acceptance,  
  1. I hereby agree to this quote and the associated Terms & Conditions. 

Other Terms

  1. Any costs associated with collecting outstanding accounts are to be paid by the debtor and the Customer agrees that information may be given to a Credit Reporting Agency for the purposes of creating and maintaining credit information (Privacy Act 1988). In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demands costs. 
  1. It is the customer’s responsibility to ensure that the details given on this quote are correct and correctly describes the billing details. Any deviate information given its customers responsibility.

Statutory Warranties

  1. All materials supplied by the Supplier will be new and fit for the purpose intended. 
  1. Any guarantee mentioned anywhere on this quote or elsewhere is limited to treated pine timber used (H4 in ground and H3 above ground) which is guaranteed against attack form white ants, termites and fungal decay for the period stated.  Steel and aluminium fencing carry individual warranties, please contact us for Terms & Conditions. This guarantee does not apply to treated hardwood and is limited to the person name on this quote. Final paid Invoice and Quote must be presented for Warranty. 
  1. Materials used are fencing grade treated pine and being a natural product will contain knots, cone holes, pith and other defects. Being exposed to the elements it may suffer from some shrinkage, cracking, twisting or bowing.  This is a natural trait of the timber for which Top class fencing & gates cannot be held responsible. 
  1. We do not recommend the painting of treated pine as the use of unsuitable products can cause excessive warping, twisting and cracking which will not be covered under warranty – please consult a specialist paint supplier. 

Return and exchange Policy

We strive to ensure you are completely satisfied with our fencing products. If you are not entirely happy with your purchase, please review our refund and exchange policy below: 

1. Change of Mind Returns :

  • Returns due to change of mind must be made within 14 days of the purchase date. 
  • Products must be unused, undamaged, and in their original packaging. 
  • A restocking fee of up to 15% may apply. 
  • Custom or made-to-order items cannot be returned. 

2. Damaged or Faulty Goods :

  • If your order arrives damaged or contains defective products, please notify us within 7 days of delivery. 
  • We will arrange a replacement, credit, or refund, depending on the nature of the issue. 
  • Photographic evidence may be required for damaged items. 

3. Incorrect Items Received :

  • If you receive the wrong items, contact us within 7 days. 
  • We will arrange for the correct items to be delivered at no additional cost and organize return of the incorrect goods.

4. Return Process :

  • Contact our customer service team at [phone/email]. 
  • Provide your invoice number and details of the issue. 
  • Returns must be authorized before being sent back to our warehouse. 

5. Non-Returnable Items :

  • Custom-cut, special order, or clearance products are non-refundable unless faulty. 

6. Refunds 

  • Approved refunds will be processed using the original method of payment within 7–10 business days. 
  • Shipping costs are non-refundable, except in cases of our error or defective products.